Inquire about account balances, loan pay-off amounts, ATM transactions, Deposits, CBT OneCheck Card transactions and other account information
Check CD rates
Other time-saving services
To use CBT Express Banking please have available at the time you call:
Your assigned access number (Assigned at account opening)
Your Personal Identification Number (PIN)
The first time you call, your PIN will be the last 4 digits of your Social Security number. You will then be asked to select a new PIN.
Your account number(s)
Express Banking Menu Options
For English press 1 This takes you into the next menu
For accounts press 1
For merchant verification press 2
To report a lost/stolen ATM or debit card press 3
For rate inquires press 4
For branch locations and hours press 5
For transfers press 6
To change your PIN number press 7
For a customer service representative press 0
To repeat this menu press *
Enter your access code followed by the #
Enter your four digit PIN number followed by the #
Your PIN# will be the last 4 digits of your social security number, if this is the first time, followed by the #. You will then be prompted to enter your own personal 4 digit PIN number for future calls, and then enter it again for conformation.
If you pick option 1:
For checking press 1
For savings press 2
For cd’s press 3
For loans press 4
For transfers press 5
To speak with a representative press 6
If you pick option 1:
Please enter your account number
Your balance is…..
Your last deposit was….
For withdrawals press 1
For deposits press 2
For a specific transaction press 3
For current interest press 4
To request a stop payment or a fax of your statement press 5
To inquire on a different account press 6
To repeat your balance press 7
To speak with a representative press 0
For the prior menu press *
To end the call hang up or press #
